Question 1

shipping / returns

Accepted Answer

We offer nationwide delivery on all our products! Our shipping commitments will vary depending on the size, location or product / service requiring shipment. Our dining table range will be delivered and installed by our team of which suitable arrangements will be made upon completion. The cost of this is £1 per mile and a £100 minimum charge. Please contact us for an accurate delivery cost. Unfortunately we are unable to deliver to flats and apartments that aren't on ground floor level.

The bespoke services will vary depending on service chosen as it's likely we will be required to come and install at your desired location. This will all be discussed at the design stage.

Due to the nature of the products we offer. We are unable to offer returns.

Question 2

aftercare

Accepted Answer

Our products are treated with high quality sealants to ensure they withstand the test of time. Although this creates a stain resistant and waterproof layer, certain chemicals or high acidity liquids can stain and penetrate the concrete. We therefore advise to clean any spills as soon as they occur with a micro fibre cloth and warm water, limiting the use of harsh cleaning chemicals on the surface.

Excessive heat can also degrade the sealers integrity so we advise to use heat proof mats when using hot items to avoid direct contact. Any items permanently left on the surface should have felt feet to ensure air flow over the surface and prevent the sealer being scratched.

Each bespoke piece will come with an aftercare pack for taking care of the surface. The longevity of your product will be maintained with good aftercare and  a touch of love

Question 3

orders / payment

Accepted Answer

Following the completion of your order form and agreement of design, a 50% deposit will be required to be paid up front. This will be sent over via invoice and once paid work on your masterpiece will commence.

Upon completion of our quality assurance checks the full amount will be required to be paid prior to delivery.

Question 4

indoor / outdoor

Accepted Answer

All our concrete products are suitable for indoor and outdoor use unless specified or requested by yourself. The waterproof sealants applied ensure long lasting protection from all weather conditions, considering suitable aftercare is taken.

Question 5

samples

Accepted Answer

We currently offer eight stock colour batches. These being off white, light grey, mid grey, charcoal, stone, sand, slate and greige. Custom colours also available.

We can offer concrete colour samples upon request to try and suit your requirements. The desired sample will be then matched as close as possible to the finished product. Due to the nature of concrete and products made bespoke to order, the slightest of variations can occur.

We understand our stock colours may not be to your taste. Thanks to the versatility of concrete and availability of concrete pigments we can work with you to curate your perfect design. Feel free to contact us to discuss this option.

Question 6

gfrc or microcement

Accepted Answer

GFRC stands for glass fibre reinforced concrete. It is a cement based composite product that is reinforced with a range of glass fibres to to improve its strength properties. The various ways to mould and cast GFRC from flowable to sprayable mixes make it an extremely versatile material for use within architectural and decorative concrete applications.

Here at the concrete co. we specialise in GFRC. With the majority of our products and services being custom made with 100% GFRC. We feel this approach offers extremely high quality and is built to last. Microcement is a cement-based coating that can be applied to many surfaces to create a concrete look. Usually applied to an existing surface such as plasterboard or MDF. Where appropriate we may include microcement in a design to enhance a product finish. But the main bulk of all our products and services will always be 100% GFRC. However, If you have a specific microcement colour or finish in mind let us know as we will be happy to help.

frequently asked questions